Exchange Policy

Exchange requests must be made within 7 days of receiving the product, subject to eligibility and availability.

Message or call us with your order details and tell us what you would like instead. We will confirm whether the exchange is possible before you send anything back.

1. 1

   Customer requests an exchange

   Contact TIME GHAR on WhatsApp, phone or email with your order details.
2. 2

   Customer returns the original product

   Send it by courier, or bring it personally to our shop/office.
3. 3

   Customer pays the return shipping

   If you use a courier to send the original product back, that courier cost is paid by you.
4. 4

   TIME GHAR receives & verifies the product

   We check the product, its packaging and included items.
5. 5

   TIME GHAR sends the replacement

   Once the return is received and approved, the replacement is dispatched.
6. 6

   TIME GHAR pays the replacement shipping

   You are not charged again for shipping the replacement under this standard exchange process.

Our shop/office address for exchanges and returns:

The original product must come back in acceptable condition with its original packaging, accessories, tags and warranty card/invoice wherever applicable.

Products that are damaged, used improperly, altered, or returned without the required components may not qualify for exchange. Eligibility is confirmed after inspection.

If the item you have asked for is not available, we will contact you to agree an alternative resolution — another product, a credit against a future purchase, or a refund where eligible under our Return & Refund Policy.