Help
FAQs
Returns, exchanges, shipping, warranty and corporate gifting — answered.
Orders
- How do I place an order?
- Open any product and tap “Buy on WhatsApp”. A chat opens with the product details filled in, and we confirm availability, price and delivery before anything is finalised.
- Is online payment available on the website?
- Not yet. Online checkout is being set up. Until then, payment is arranged directly with us.
- How can I contact TimeGhar?
- Call or WhatsApp us on +91 9971901393, call +91 8700020249, email timeghar@gmail.com, or visit our shop in Azadpur, Delhi. Full details are on the Contact Us page.
Returns & Exchanges
- What is the return period?
- You can request a return within 7 days of receiving the product. Eligibility is subject to inspection and applicable product conditions.
- How do I return a product?
- You have two options: bring the product personally to our shop/office in Azadpur, Delhi, or courier it back to us at the same address. Contact us first so we can confirm eligibility.
- Can I exchange a product?
- Yes. Exchange requests can be made within 7 days of receiving the product, subject to eligibility and availability.
- Who pays return shipping?
- If you send the product back by courier, the return courier/shipping cost is paid by you. There is no courier cost if you bring the product to our shop.
- Who pays exchange shipping?
- You pay the courier cost of sending the original product back. Once we receive and approve it, TIME GHAR pays the shipping cost of sending the replacement to you.
Shipping
- What is the free shipping threshold?
- Orders of ₹1,999 or above qualify for free shipping. Orders below that value may have applicable shipping charges, which are confirmed before your order.
- How long does delivery take?
- Delivery time varies depending on destination, courier service, product availability and other operational factors. We confirm the expected timeline for your specific order.
Warranty
- Do all products have warranty?
- Warranty coverage depends on the individual brand and product, and is subject to the manufacturer's warranty terms wherever applicable. Please keep your invoice, warranty card and original packaging.
Corporate Gifting
- Do you offer corporate gifting?
- Yes. Corporate gifting is handled by Jain Selection — A Unit of TimeGhar, covering watches, crockery, kurtas, kitchen appliances, home & lifestyle products, electronics and curated gift sets.
- Can I place bulk corporate gifting orders?
- Yes. Bulk gifting is our main corporate offering. Send us your requirement, quantity and budget and we will share suitable options and bulk pricing.
- Can corporate gifts be customised?
- Customised packaging, branding and curated combinations can be arranged depending on the product, quantity and timeline. Tell us what you have in mind.
- Can I request a bulk quotation?
- Yes. Use the bulk enquiry form on the Corporate Gifting page or enquire on WhatsApp, and our team will respond with a quotation.