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  • AUTHENTIC TIMEPIECES • 100% GENUINE PRODUCTS
  • SHOP WATCHES & WALL CLOCKS
  • NEW ARRIVALS ARE HERE
  • SPECIAL OFFERS ON SELECTED TIMEPIECES
  • FIND YOUR PERFECT TIMEPIECE AT TIMEGHAR
  • EASY RETURNS • SECURE PAYMENTS • FAST DELIVERY
  • GIFT A TIMEPIECE THEY'LL REMEMBER

Customer Information

FAQs

Clear answers about orders, returns, delivery, refunds, warranties and TIME GHAR bulk gifting.

Orders

How do I place an order?
Open a product and choose Buy on WhatsApp. We will confirm the product, price, availability, shipping and payment arrangement before the order is finalised.
Is online payment available?
Payment options are confirmed as part of the order process. Where online payment is available, it is handled by the applicable payment provider. Please do not send card details through a website enquiry or review form.
How can I contact TIME GHAR?
Call +91 8700020249, WhatsApp +91 8700020249, email timeghar.contact@gmail.com, or visit our Azadpur, Delhi store/office. See the Contact Us page for the full address.

Returns & Exchanges

What is the return or exchange period?
Contact us within 7 days of receiving the product. A request is subject to eligibility, product condition, supporting evidence and inspection; it is not automatically approved. See the full policy.
How do I return or exchange a product?
Contact TIME GHAR first with the order details and reason. If the request is eligible, we will provide instructions. You may then bring the product to our store/office or securely courier it to the approved address.
Do I need an unboxing video?
Yes, for a claim that a product arrived damaged, broken, visibly defective or different from what was ordered. Record one clear, continuous video from the sealed package and shipping label through the complete opening and the issue.
Who pays return shipping?
For a normal approved exchange, you pay the cost of couriering the original product back. You can instead bring it to the TIME GHAR store/office. Verified wrong-item or damage-on-arrival cases are handled reasonably according to the circumstances.
Who pays exchange or replacement shipping?
After a normal exchange is approved, TIME GHAR pays to send the replacement product to you. For a verified issue attributable to TIME GHAR, we will also handle applicable shipping reasonably according to the circumstances.

Shipping

What is the free-shipping threshold?
Orders of ₹1,999 or above qualify for free shipping. Orders below that value may have a shipping charge, communicated before the order is finalised. See the Shipping Policy.
How long does delivery normally take?
Normal delivery is generally estimated at approximately 2–3 working days, and Delhi/NCR orders may sometimes arrive sooner. Other destinations or delays may take up to approximately 7 working days. Courier dates are estimates, not guarantees.

Cancellations & Refunds

Can I cancel my order?
Contact TIME GHAR as early as possible. We may approve cancellation while it remains practical, but cannot guarantee it once an order has been processed or dispatched. See the Cancellation Policy.
When will I receive an approved refund?
After a returned product is received, inspected and the refund is approved, TIME GHAR normally initiates it within approximately 2–3 working days. Your bank or payment provider may need additional time to credit it.

Warranty

Do products have warranty?
Products have the applicable manufacturer or brand warranty where supplied. Coverage, exclusions and service procedures are set by the relevant manufacturer and the documents provided with the product.
How long is the warranty?
The current general periods are 2 years for TIMEX and TMX, and 1 year for Maxima, Titan, Sonata, Ajanta and Sonam, unless the specific product, warranty card or manufacturer documentation states otherwise.
What does warranty cover?
It normally covers manufacturing defects accepted under the relevant manufacturer's terms. Wear, accidental damage and certain components may be excluded. The product's own documentation controls; see the Warranty Policy.
What if I am unsure whether my problem is covered?
Please contact TIME GHAR with your invoice and a description of the issue. We will listen and help you understand the appropriate manufacturer process, although assistance does not guarantee a free repair or replacement.

Corporate & Bulk Gifting

Do you offer corporate or bulk gifting?
Yes. TIME GHAR accepts enquiries for watches and wall clocks for bulk orders and gifting requirements. Options, availability and pricing are confirmed for each enquiry.
What types of gifting do you handle?
We welcome corporate, employee, client, festival, event and occasion gifting enquiries, as well as other bulk watch and wall-clock requirements. Suitable or curated options depend on quantity, budget, availability and timeline.
Can I request a bulk quotation?
Yes. Submit your requirements through the TIME GHAR bulk enquiry form on the homepage, use a product's bulk-enquiry button, or contact us through the Contact Us page. Share the category, quantity, budget and required date so we can confirm suitable options and pricing.

Still have a question?

Our team is happy to help with products, orders, policies and gifting enquiries.

Contact Us