Return & Refund Policy

Return requests must be raised within 7 days of receiving the product.

Contact us on WhatsApp, phone or email with your order details and the reason for the return, and we will confirm whether the product is eligible.

Option 1 — Bring it to our shop/office

You can personally bring the product to us at:

Option 2 — Send it by courier

You can courier the product back to TIME GHAR at the same address.

For returns sent by courier, the return courier/shipping cost is to be paid by the customer.

The product must be returned in acceptable condition, together with everything it came with, wherever applicable:

• original packaging and box
• all accessories and included items
• tags
• warranty card and invoice

Products that are damaged, used improperly, altered, or returned without the required components may not qualify for return. Every return is checked on receipt, and eligibility is confirmed after that inspection.

If a product reaches you damaged, or is not what you ordered, please contact us as soon as you receive it and share photographs of the product and packaging. We will review it and arrange a suitable resolution.

Eligible refunds are processed after the returned product has been received and inspected.

Refund eligibility and processing are subject to product condition, return eligibility and applicable payment/merchant processing timelines.

Where a refund is approved, it is issued through an appropriate method, which is confirmed with you at the time. Shipping charges paid on the original order are not automatically refunded unless we specifically confirm otherwise for your order.

Exact refund timelines and payment methods will be published here once our payment and checkout setup is finalised.

• Exchange Policy — how replacements work and who pays which shipping.
• Cancellation Policy — cancelling before dispatch.
• Warranty Policy — brand and manufacturer warranty.