Returns, Exchanges & Refunds

Contact TIME GHAR within 7 days of receiving the product to request a return or exchange.

A request made within 7 days is not automatically approved. Eligibility depends on the reason for the request, the condition of the product, the supporting information provided and the outcome of inspection. Contact us before sending or bringing a product back.

Unless the request concerns a verified delivery issue, a product should generally be:

• unused, unworn and undamaged;
• in its original condition and original packaging; and
• returned with all supplied tags, accessories, manuals, warranty card and invoice.

Products showing wear, misuse, alteration, avoidable damage, missing parts or incomplete packaging may not qualify. Every returned product is inspected before a final decision.

A clear, continuous unboxing video is required for claims that a product arrived damaged, broken, visibly defective or different from the product ordered.

The video should begin before the package is opened, show the shipping label and sealed parcel, record the complete opening without cuts, and clearly show the product and reported issue. Please retain the product and all packaging while the claim is reviewed.

This evidence helps establish the condition of the parcel at the time of opening. Without adequate evidence showing that condition, TIME GHAR may be unable to validate a transit-damage, breakage or wrong-item claim. We will explain if further information is reasonably needed.

1. 1

   Contact TIME GHAR

   Share the order details, reason and supporting images or video where relevant.
2. 2

   Wait for return instructions

   We will review the request and confirm whether and how the product should be returned.
3. 3

   Bring or courier the product

   An eligible product may be brought to our store/office or securely couriered to the approved address.
4. 4

   Inspection and outcome

   After receipt, we inspect the product and confirm the approved exchange, refund or other reasonable resolution.

Our store/office address is:

For a normal approved exchange, the customer bears the cost of couriering the original product back. There is no return courier charge where the customer brings it to the TIME GHAR store/office. Once the exchange is approved, TIME GHAR bears the cost of sending the replacement product.

For a verified wrong product, damage on arrival or another genuine issue attributable to TIME GHAR, we will work with the customer toward an appropriate resolution and handle applicable shipping reasonably according to the circumstances. Please follow our instructions before arranging a courier.

A refund is considered after the returned product has been received and inspected. If the refund is approved, TIME GHAR will normally initiate or process it within approximately 2–3 working days.

This is TIME GHAR's processing period. A bank, card network or payment provider may require additional time to credit the amount after the refund is initiated. Refunds are ordinarily sent through the applicable original payment method unless another lawful arrangement is agreed.

A refund is not promised where the product or request does not satisfy the applicable return conditions.

For an order you wish to stop before delivery, see our Cancellation Policy. For a fault that develops after use or a matter covered by a manufacturer, see our Warranty Policy.

If your circumstances do not fit neatly into the examples above, please still contact TIME GHAR. We will listen, review genuine cases reasonably and try to assist where practical, while respecting product condition, available evidence, manufacturer terms and applicable consumer law.

This policy is intended to explain TIME GHAR's process and does not exclude or limit any mandatory rights available to a consumer under applicable Indian law.