Cancellation Policy

A cancellation request is not automatically approved merely because it is made after an order has been confirmed.

Contact us by WhatsApp, phone or email with your order details and reason for cancellation. If the order has not been dispatched or processed beyond the point where cancellation is practical, TIME GHAR may approve the request and will confirm the outcome to you.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, any eligible request will be considered under our Returns, Exchanges & Refunds Policy, including its request window, product-condition and evidence requirements.

A wrong product, damage on arrival or a suspected product defect is not treated as an ordinary cancellation. Please contact us promptly and follow the evidence and inspection process in the Returns, Exchanges & Refunds Policy or the Warranty Policy, as applicable.

If there is a genuine or exceptional reason for cancellation, please explain it when you contact us. TIME GHAR will review the circumstances reasonably and make an effort to assist wherever practical, although an outcome cannot be guaranteed after processing or dispatch.

If payment has already been made and cancellation is approved, TIME GHAR will normally initiate the refund within approximately 2–3 working days. The bank or payment provider may then need additional time to credit the amount. Refunds are ordinarily sent through the applicable original payment method unless another lawful arrangement is agreed.