Customer Care
Shipping Policy
Last updated: September 2026
TIME GHAR operates from Delhi, India and delivers across India. We aim to dispatch and deliver every confirmed order as quickly as reasonably possible while keeping you informed.
- Free shipping on orders of ₹1,999 or above
- Normal delivery is generally estimated at 2–3 working days
- Please allow up to approximately 7 working days when delivery takes longer
- Delivery dates are estimates, not guarantees
1. Shipping charges
Orders of ₹1,999 or above qualify for free shipping.
Orders below ₹1,999 may carry a shipping charge. Where a charge applies, it will be communicated or confirmed as part of the order process before the order is finalised.
2. Estimated delivery time
Normal delivery is generally approximately 2–3 working days after an order is confirmed and ready for dispatch. Delhi/NCR orders may sometimes arrive sooner.
Orders to other parts of India may take longer. Where delivery is delayed, please allow up to approximately 7 working days. These periods are reasonable estimates and not guaranteed delivery commitments.
3. What may affect delivery
Delivery timing may be affected by:
- the destination and serviceability of the delivery pincode;
- courier processing and local delivery operations;
- product availability and the time needed to prepare dispatch;
- weekends and public holidays;
- weather, transport interruptions or logistical disruptions; and
- other circumstances outside TIME GHAR's reasonable control.
TIME GHAR will always make a reasonable effort to dispatch promptly, but cannot guarantee an exact courier delivery date or accept responsibility for delays outside its reasonable control.
4. Dispatch and tracking
Where tracking information is available, it will be shared after dispatch. Tracking updates are provided by the courier and may occasionally take time to appear or change while a parcel moves between facilities.
5. If your order is delayed
If an order has not arrived within the expected period, please contact TIME GHAR with your order details. We will check the available tracking information, follow up with the courier where appropriate and help you understand the next step.
A delay does not necessarily mean a parcel is lost. We will review the circumstances calmly and work with you toward an appropriate resolution where action is needed.
6. Checking your delivery
Please check the package promptly when it arrives. For a damaged, broken, visibly defective or wrong product, keep the packaging and contact us as soon as possible with a clear, continuous unboxing video. Full requirements are explained in our Returns, Exchanges & Refunds Policy.
Need help with this policy?
Call us on +91 8700020249 or WhatsApp +91 8700020249, or email timeghar.contact@gmail.com.
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